Frequently Asked Questions : Mallorca Counselling & Online Therapy (FAQ)

British Counselling Service – Mallorca & Online Therapy

1. What services do you offer?

We offer a wide range of professional counselling and psychotherapy services, including:

• Individual Therapy – for anxiety, depression, stress, trauma, self-esteem, and more
• Couples & Relationship Counselling – helping partners improve communication and connection
• Family Therapy – supporting family relationships and resolving conflict
• Online Therapy – secure video sessions available worldwide
• Specialised Support – for grief, addiction, abuse, ADHD, autism, and life transitions

All therapy is confidential and delivered by an English-speaking, UK-qualified therapist.

2. Who will I be working with?

In Mallorca, not all counselling services are formally qualified. However with Sarah, you’re in safe hands: a fully UK-qualified counsellor and psychotherapist with over a decade of experience, working in Mallorca and online.

Sarah holds:

• A Certificate in Counselling Skills
• A Diploma in Psychodynamic Counselling
• A BSc (Hons) in Psychology
  She has extensive experience supporting individuals, couples, and families both in person and online.

3. Are sessions confidential?

Yes. Everything discussed in therapy is confidential and handled with the utmost professionalism.
Information is only ever shared in exceptional circumstances (for example, if there is a serious risk of harm to yourself or others), and this will be discussed with you beforehand.

4. Do you offer online therapy?

Yes. We provide online counselling via secure video call to clients around the world via Zoom, Skype, WhatsApp and telephone.
Online therapy offers flexibility and comfort for those who cannot attend in person or prefer the convenience of remote sessions.

5. Where are you located?

The British Counselling Service is based in Palma de Mallorca, Illes Balears, Spain.
Detailed location information and a map can be found Here

6. How long is a counselling session?

Each therapy session lasts around 60 minutes. Sessions are usually weekly, though frequency can be adjusted to suit your needs. Family therapy can be more complex, with more people and dynamics involved, so these sessions may benefit from extra time. It’s common for specialised or more involved therapies to run longer than a standard hour.

7. How many sessions will I need?

There is no set number of sessions—some clients benefit from short-term work (6–12 sessions), while others prefer longer-term therapy.
You and your counsellor will discuss your goals and review progress regularly.

8. How do I book an appointment?

You can book a session by:

• Emailing: [email protected]
• Calling or messaging via the contact details here on our website
• Using Skype or video call for online therapy

During the first session, you’ll discuss what brings you to therapy and explore how we can best support you.

9. What are your fees?

Please visit our Fees page for up-to-date pricing.
Payment can be made via cash, credit/debit card, bank transfers, and PayPal, or other approved methods.
Online and in-person sessions are charged at the same rate.

10. What is your cancellation policy?

If you need to cancel or reschedule, please provide at least 24 hours’ notice.
Cancellations made with less notice may be charged in full, as the session time is reserved for you.

11. What kinds of issues do you work with?

We offer support for a broad range of emotional and psychological issues, including:

• Anxiety, depression, and stress
• Relationship and family difficulties
• Grief and loss
• Trauma and abuse
• Addiction and recovery
• Life transitions (career change, relocation, divorce, etc.)
• Self-esteem and identity issues

If your needs require medical or psychiatric intervention, we can refer you to an appropriate professional through our extensive network of contacts.

12. Can I bring my partner or family to sessions?

Yes. We offer couples and family therapy sessions designed to improve communication, resolve conflict, and strengthen relationships.

13. What therapeutic approach do you use?

Our work is based on psychodynamic therapy, a well-established approach that helps explore the underlying causes of emotional distress and recurring patterns of behaviour. When beneficial, we may also incorporate other techniques, such as Cognitive Behavioral Therapy (CBT) and practical cognitive-behavioural strategies. This blended approach is highly effective: psychodynamic therapy helps uncover deeper emotional patterns, while CBT provides concrete tools for coping and change.

14. Will therapy be in English?

Yes. All therapy is conducted in English by a native English-speaking, UK-trained counsellor.

15. How will I know if therapy is helping?

You may notice:

• Feeling more in control and at peace
• Improved relationships and communication
• Reduced anxiety or low mood
• Greater self-understanding and confidence

Your counsellor will review your goals with you regularly to ensure you are making progress and feeling supported.

16. When Can I Start?

Availability varies week-to-week. Contact us by email, phone or WhatsApp and we will do our best to offer you the earliest suitable appointment. If you require urgent support, please mention this and we’ll try to accommodate you.

17. How can I contact you?

Visit www.britishcounsellingservice.com
Email: [email protected]
Phone:  0034·663·890·287
Skype Name - britishcounsellingservice

Ready to take the next step? Get in touch today.

BRITISH COUNSELLING SERVICE

0034·663·890·287

 E-mail  


[email protected]

Skype Name - britishcounsellingservice

Located @ Click Here To Find Us

Sarah is a UK-qualified English counsellor, holding a Certificate in Counselling Skills, a Diploma in Psychodynamic Counselling, and a BSc (Hons) in Psychology. She has been practising professionally in Mallorca since 2008.